FAQS
CONTACT US
How do I contact you?
For any general questions or concerns about your order or experience please contact our support email address at ForeverRichApp@Gmail.com.
How do I contact you regarding a business inquiry?
For all business inquiries please contact our business email address.
ORDERS
How do I change or cancel my order?
Please note that ALL SALES ARE FINAL as also described in our return policy down below, orders are not eligible for a cancellation request once placed unless they fall into one of the specific reasons listed below.
We will only cancel orders if your order is one of the following,
1.) If your order has taken more than 14 business days to ship out and you would like to request a cancelleation, we will oblige by your cancellation request.
2.) In the event of an item being out of stock you may request a cancellation or swap to an item of equal value.
3.) If you have made an error on your order in regards to sizing and or color you may request for a cancellation.
If your order does not fall into one of the above reasons then it unfortunately is not eligible for a cancellation request and is subject to our terms and conditions stating that ALL SALES ARE FINAL.
Please note that once an order is cancelled/refunded it may take up to 3-5 business days for your refund to fully process.
What payment methods do you accept?
Forever Rich offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards.
Why was my order cancelled?
Every order is unique so reasons for cancellations and delays vary. Forever Rich strives to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may be have been cancelled due to declined by our security verification system. They can be, but not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account does not match what your bank has on file
-You are shipping your order to an address other than your billing address.
My order was cancelled but why were the funds still deducted from my bank account?
In the event of your order refunded or canceled, It may take 1-3 business days based of your credit card issuer's policies for funds to be available back in your account.